Discovery Channel Online - Multimedia Support

Q:	How do I resolve "WINGS has caused a general protection fault in module WINGSxxx.EXE?

You get this error message in any of the Wings CDs (the xxx will reflect the specific CD).

Change the video driver to the standard SVGA 640 x 480 x 256. Then delete and reinstall QuickTime and Wings.

To change the video driver to SVGA 640 x 480 x 256:
In Win 3.11:

		go to Main\ Windows\ Setup
		click on Options\ Change System Settings
		hit the scroll button on the display box and scroll to SVGA 640 x 480 x 256

In Win 95:

		select Start\ Settings\ Control Panel
		select Display\ Settings tab
		set the display area to 640 x 480, the color palette to 256, and the video adapter to SVGA

To delete and reinstall QuickTime:

		search for and delete all .QTC and QTDLL** files
		reinstall QuickTime from the CD

Q:	How do I resolve the error: "Fatal exception error OE"?

A:	Follow the instruction above to change the video driver to SVGA, or change to a compatible driver.

Q:	How do I resolve the error: "A device attached to the system is not functioning"?

The CD-ROM drive may not support autorun (plug-n-play). Setup and Go gives this error. Some Micron systems do not come with an autorun CD-ROM drive. To check:

		go to My Computer\ Properties\ System\ File System\ Virtual Memory
		check 32-bit access

Q:	How do I resolve the error: "WINGS caused a general protection fault in module XCMDRVI.DLL"?

This has been found to occur when there is a Logitech scanner on the system. Remove the Xerox Color Manager from the startup group. This will get Wings running, but the scanner may not function properly without the color manager running. There are several options available to you:

		Call Logitech and request updated drivers for the scanner.
		Create a bootdisk or mulit-config boot that has an option to not load the scanner.
		Rename the DLL when you want to use the WINGS CDs.

Q:	How do I resolve the error: "Can't find the vids:cvid decompressor"?

A:	Check the system.ini file, in the [Drivers] section, there should be a line with VIDS:CVID=iccvid.drv. If not, add this line to the file.

Q:	How do I resolve the error: "WINGS caused a general protection fault in module Dhio_dh.qtc."?

Delete and reinstall QuickTime:

		search for and delete all .QTC and QTDLL** files
		reinstall QuickTime from the CD

Q:	How do I resolve the error: "disk space error, the install program needs approximately 2.5 Mb for temp files in addition to 2.5 Mb for additional files"?

A:	Make sure there is 10 or 15Mb of free disk space. The Wings CDs will not perform properly on a compressed drive or partition, so if compression is present, try installing on a noncompressed drive

Q:	What causes an overflow error?

The color range is set too high in the display resolution. Set the display to 256 colors.

To change the video driver to SVGA 640 x 480 x 256:
In Win 3.11:

		go to Main\ Windows\ Setup
		click on Options\ Change System Settings
		hit the scroll button on the display box and scroll to SVGA 640 x 480 x 256

In Win 95:

		select Start\ Settings\ Control Panel
		select Display\ Settings tab
		set the display area to 640 x 480, the color palette to 256, and the video adapter to SVGA

Q:	What causes an "Error type 1"?

This error is a bus error. The file system needs to be re-organized which is called "rebuilding the desktop". To rebuild the desktop:

		hold down the Option and Apple keys
		select Special, then Restart

Q:	How do I resolve "Error type 2"?

Rebuild the desktop:

		hold down the Option and Apple keys
		select Special, then Restart

Q:	How do I resolve "Error type 3"?

A:	Turn off all extensions except Apple CD-ROM, QuickTime, QuickTime PowerPlug and Sound Manager.

Q:	How do I resolve "Error type 11"?

A:	Turn off all extensions except for Apple CD-ROM, QuickTime, QuickTime PowerPlug and Sound Manager.

Q:	How do I resolve "Error type -11"?

To resolve this:

		Go to Apple\ Control Panels\ Memory
		Turn on Virtual Memory

Q:	How do I resolve an "Application Error: Wing64E3 caused a general protection fault In Module DHIO_DH.QTC"?

This error is due to more than one installation of QuickTime for Windows. You need to check for previous installations and remove them, then install QuickTime 2.0. To do this, run the setup of QuickTime for Windows:

		go to Program Manager
		select File\ Run
		type d:\qtinstal\setup (be sure to type the drive letter of the CD-ROM drive)
		select ok. This will run the setup of QuickTime for Windows.
		select local and click ok
		select remove every time it is available

If either the setup of QuickTime cannot remove the previous version or the software still does not work:

		go to DOS (exit Windows or restart in DOS mode).
		search the drive for QTW files by typing at the prompt: *DIR .QTC /S**
		go to the directory where the files are
		change the properties: ATTRIB -R -H -S .
		then delete the files

At the prompt, repeat the above steps for DIR QT*.DLL /S.

Reinstall QuickTime:

		select Start\ Run\ Browse
		go to the CD drive
		go to D:\QTINSTAL\SETUP.EXE (make sure that you use the correct letter to indicate your CD-ROM drive)

Q:	How do I get my joystick to work?

To get joystick to work:

		Launch ACES
		Go to Options\ Preferences
		Enable JOYSTICK
		It has also been tested with a Gravis Gamepad and worked fine..

Q:	How do I resolve error: "General Protection Fault in module WINGSOE.EXE"?

Change the video driver to SVGA 640 x 480 x 256. If the same error occurs after changing the video driver, reinstall QuickTime for Windows from the CD.

To change the video driver to SVGA 640 x 480 x 256:
In Win 3.11:

		go to Main\ Windows\ Setup
		click on Options\ Change System Settings
		hit the scroll button on the display box and scroll to SVGA 640 x 480 x 256

In Win 95:

		select Start\ Settings\ Control Panel
		select Display\ Settings tab
		set the display area to 640 x 480, the color palette to 256, and the video adapter to SVGA

To reinstall QuickTime:

		go to the D: drive
		look for the qtinstall directory
		click on the setup.exe file. It will install QuickTime only.
		remove all other versions of QuickTime when given the option

Q:	How do I resolve the error: "insufficient memory"?

A:	The computer is not configured optimally for the Wings program. Change the virtual memory settings to increase the size of the swap file and reduce the cache size from 2048 to 1024.

Q:	Why does the computer lock up or the screen go blank when I try to run the flight simulator?

This may indicate you are low on resources (ram memory is full).

In Windows95:

Select Start\ Shutdown\ Restart in DOS mode

In Windows 3.x:

		exit Windows
		go to the CD drive (usually type D:) and press ENTER
		change to the FSDOS directory by typing cd fsdos
		Press the ENTER key
		type cd fsdos
		press the ENTER key
		type cd [the name of plane game] substitute B17 or hellcat or henshel for the name of the plane; e.g. cd hellcat
		type fly
		press the ENTER key

If the sound is coming from the PC speaker, you are low in memory. Try rebooting and press F8 when MS-DOS is starting. Choose to load drivers for the sound card, CD-ROM and other DOS needs.

Q:	Can I use a joystick with the program?

A:	The Challenge portion of the game will only work using the keyboard. This can be done by using the 4 arrow keys on the keyboard.

Q:	How do I resolve error: "LINGO.INI"?

A:	Follow the instructions outlined in the next answer to change the video driver to SVGA 640 x 480 x 25.

Q:	How can I get a full screen image instead of having a 1-inch border of black around the program?

Change the video driver to SVGA 640 x 480 x 256:
In Win 3.11:

		go to Main\ Windows\ Setup
		click on Options\ Change System Settings
		hit the scroll button on the display box and scroll to SVGA 640 x 480 x 256

In Win 95:

		select Start\ Settings\ Control Panel
		select Display\ Settings tab
		set the display area to 640 x 480, the color palette to 256, and the video adapter to SVGA

Q:	How do I resolve an overflow error?

Follow the instruction in the above answer to change the video driver to SVGA 640 x 480 x 256. This problem can also occur on computers running Windows NT. Some Discovery Multimedia titles will run on Windows NT. However, they have not been designed for Windows NT or tested on that platform. Unfortunately, we do not have information on Windows NT or solutions for problems you may experience while operating the software in Windows NT. Technically, they are not supported on Windows NT, but they should run.

Q:	How do I resolve "Error type 11"?

This is a memory error. On a Mac that uses Modern Memory Manager:

Turn on Virtual Memory and turn off Modern Memory Manager:

		click on the Apple
		go to Control Panel\ Memory
		turn on Virtual memory and turn off Modern Memory Manager
		restart the computer so the settings will go into effect

Other Macs will need to have virtual memory turned on. Restart the computer so the settings will go into effect.

Q:	My Mac locks up either before or during the introduction. How do I get the software to run properly?

This may be caused by an extension conflict. Turn off all extensions except the CD-ROM, QuickTime PowerPlug, QuickTime, Sound Manager and the SCSI Manager (if your computer has a SCSI). If that does not work, try rebuilding the desktop:

		hold down the Option and Apple keys
		select Special, then Restart

Q:	For which age group is this game designed?

A:	This game is designed for anyone of any age who enjoys learning about carriers and who wants to try their hand at landing on an aircraft carrier with an F-14 Tomcat.

Q:	Does Discovery Multimedia have any other CD-ROM titles like Carrier: Fortress At Sea?

A:	Yes! Call our Sales line at 1-800-762-2189 and ask about the Wings series — Wings Over Europe, Wings: Midway to Hiroshima, Wings: Korea to Vietnam, and Wings: Saigon to the Persian Gulf.

Q:	Carrier: Fortress At Sea will not launch on my Power Macintosh 7100/66AV. What could be wrong?

To resolve this:

		Go to Apple\ Control Panels\ Memory
		Turn on Virtual Memory

Q:	How do I resolve the error "warplane caused a general protection fault in module XCMDRVI.DLL" when starting the program?

		Call Logitech and request updated drivers for the scanner.
		Create a bootdisk or mulit-config boot that has an option to not load the scanner.
		Rename the DLL when you want to use the WINGS CDs.

Q:	I get an error launching: Domain error in acos. How do I get the program to run properly?

A:	This error is shown when you try to run the program on a machine without a math coprocessor. 486sx machines don't have math coprocessors built in, so they can't run Wings without an additional math coprocessor chip installed on the motherboard.

Q:	I get an error during installation. The message is: "Please enter the drive letter where the CD is located." How do I get rid of it? I have installed all the other wings CDs and have no problems with them.

A:	Set the display settings to 256 colors.

IBM and Compatibles
IBM compatible 486SX or higher processor
Double speed CD-ROM drive
256 color VGA display monitor
8MB of RAM
Microsoft Windows 3.1 and MS-DOS 3.3 or higher or Windows '95
Adlib and Soundblaster compatible

Macintosh
Performa, Centris and Quadra families
Double-speed CD-ROM drive
System 7.0 or above
8MB of RAM
13" or larger color monitor

PowerMac
6100 with system 7.1.2 or above
8 MB of RAM
Double-speed CD-ROM drive
13" color monitor or larger