More Info If you still can't find the answer to your question, please follow these steps before calling Technical Support at (972) 389-3660. 1) Check your manual thoroughly. Most solutions can be found in your manual. 2) Gather all information that applies to the problem. Note any on-screen messages you get when the problem occurs. 3) Be sure you know your hardware configuration, operation system version, memory, monitor type, etc. 4) When you call, please be in front of your computer with the power on. 5) Have your manual and product disks handy.