Experience extraordinary encounters — never before captured
on film — with some of the rarest whales on Earth.
Investigate their intriguing social behavior and
intelligence. Listen to puzzling whale communication and
understand the mystery of their songs. Learn how we can
preserve their habitat so that these fascinating creatures
can majestically rule the oceans for another 50 million
years.
Frequently Asked Questions
WINDOWS USERS
How to I resolve the
error: "Whales caused a page fault in module
unknown."?
Why won't the sound
play?
Why isn't the video
full-screen?
Can I print any part of
Whales?
How do I resolve the
error message: Whales must have "256 colors
mode"?
How do I resolve the
error: "Whales caused a gpf in module xxx.drv"?
How do I resolve gpf
error message: "xxx.qtc"?
How do I resolve the
error: "MSVIDEO.DLL is too old"?
How do I resolve
application error: "Indeo3.2 video ... not
installed"?
MPEG VERSION
What is MPEG, and why
do I need it?
What can I do if I get
different errors occasionally?
How do I eliminate the
error: "mmsystem 265. This alias is already in use ...
"?
How do I resolve the
error: "Can't read from drive D:"?
How can I get a good
picture?
I have tried everything
suggested to fix the display problem. What else can I
do?
MACINTOSH USERS
How do I keep my
computer from locking up ... ?
WINDOWS USERS
|
Q:
|
How to I resolve the error: "Whales caused a page
fault in module unknown."?
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A:
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Check to see if any other programs are running in the
background. Open up the Task List and make sure that
nothing is running.
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Q:
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Why won't the sound play?
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A:
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Make sure that QuickTime has been installed.
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Q:
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Why isn't the video full screen?
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A:
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Whales itself is full screen, the video is not,
this is by design. If the display does not cover the
screen, the resolution may be set higher than 640x480.
Try setting the display to SVGA 640x480 256 colors.
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Q:
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Can I print any part of Whales?
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A:
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No, there is no print function within
Whales.
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Q:
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How do I resolve the error message: Whales must have
"256 colors mode"?
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A:
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Change the video driver to SVGA 640 x 480 x
256:
In Win 3.11:
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go to Main\ Windows\ Setup
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click on Options\ Change System
Settings
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hit the scroll button on the display box
and scroll to SVGA 640 x 480 x 256
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In Win 95:
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select Start\ Settings\ Control Panel
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select Display\ Settings tab
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set the display area to 640 x
480, the color palette to
256, and the video adapter to
SVGA
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Q:
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How do I resolve the error: "Whales caused a gpf in
module xxx.drv"?
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A:
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There are several solutions to try:
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Use the directions above to set your video
driver to SVGA 640 x 480 x 256
colors
|
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Delete and reinstall Whales
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Install updated video drivers
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Q:
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How do I resolve gpf error message:
"xxx.qtc"?
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A:
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Follow these steps:
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Search and delete qt*.dll and
*.qtc from your C: drive.
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Reinstall QuickTime from the CD
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Q:
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How do I resolve the error: "MSVIDEO.DLL is too
old"?
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A:
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Need to contact Microsoft and request an updated
version of this file.
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Q:
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How do I resolve application error: "Indeo3.2 video
... not installed"?
|
|
A:
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This video file is probably corrupted. Call Microsoft
and request an updated version of this file.
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MPEG Versions
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Q:
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What is MPEG, and why do I need it?
|
|
A:
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MPEG is a format for Audio/Visual
software. It allows movies to be played from files on a
PC. MPEG was developed by the Motion Picture
Experts Group to allow companies to develop
presentations and multimedia software. It usually
requires the addition of hardware and software to a
Personal Computer, but some products use software on
existing hardware.
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Q:
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What can I do if I get different errors
occasionally?
|
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A:
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This may indicate that some hardware may not be
installed properly. Check the Win 95 Device
Manager for conflicts:
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Select Start\ Settings\ Control Panel\
System\ Device Manager
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Look for a yellow exclamation point
by the driver; this indicates a conflict.
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Call the support line for your computer
manufacturer
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Request that the manufactuer's tech support
talk you through the steps to
add/remove the device(s) that are
conflicting.
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They will then talk you through the
reinstall the devices/drivers
using the Win 95 Restore/Recover CD.
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Q:
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How do I eliminate the error: "mmsystem 265. This
alias is already in use by this program. Use a unique
alias rather than the device name"?
|
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A:
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It is usually caused by an incompatibility with the
MPEG drivers. The PC needs the latest Microsoft
ActiveMovie drivers. Call your computer
manufacturer's support or download the drivers from
Microsoft. They also come with Internet Explorer
3.0.
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Q:
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How do I resolve the error: "Can't read from drive
D:"?
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A:
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Some new PC's have a ZIP drive pre-installed. Sometimes
the zip drive is setup between the hard drive and the
CD-ROM drive.
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On Hewlett Packard personal computers, the
ZIP drive is set as drive "D" and the
CD-ROM drive is set as "M". One solution is
to call Hewlett Packard support and have
them move the ZIP drive to letter "N". A
temporary solution is to put a ZIP disk in
the ZIP drive. This should allow the CD to
be read and the error will not occur.
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Q:
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How can I get a good picture?
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A:
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For a Hewlett Packard personal computer, make sure the
video display is set to S3 Trio 64 V+:
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select Start\ Settings\ Control Panel\
Display\ Settings\ Change Display Type
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select the CHANGE button in the Adapter
Type section
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select Show All Devices
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select S3 under Manufactures
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select "S3 Trio64V+" under Models
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close all windows
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restart the computer
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For other types of personal computers:
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check the display settings
|
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set the desktop area to 640x480 or 800x600.
Set the color palette to 256 colors or high
color (16 bit).
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Q:
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I have tried everything suggested to fix the display
problem. What else can I do?
|
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A:
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Remove the multimedia functions in Windows 95 and
reinstall them. If you are not familiar with this
procedure, call your computer manufacturer's support
line.
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MACINTOSH USERS
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Q:
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How do I keep my computer from locking up after the
software's introduction plays and the main menu
appears?
|
|
A:
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Turn off all extensions in the Extension Manager
except Apple CD-ROM, QuickTime, QuickTime PowerPlug,
and Sound Manager. You may need to leave SCSI manager
on also.
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